Custom Clearance Coordinator

• Develops and maintains an in-depth knowledge of relevant customs and trade regulations, practices and procedures and their application in organization and Customer business environment.

• Creates accurate and timely entries within appropriate systems (Local Customs) ensuring correct declaration of goods entered in relevant fields according to the local country classification and valuation rules where each import entry is the basis of payments to Customs and billing of duty and taxes to the right customer based on the local regulations.

• Supports Company in achieving its Customer Experience related strategies and goals by establishing and maintaining an effective Customer relationships and collaborates to develop a thorough understanding of each Customer’s business, processes and requirements.

• Participate in process improvement initiatives that include drafting written correspondence, correction of entries, generation of refunds/credit notes and additional payments.

• Follows through to obtain clarification when needed (Customer, Government agencies, within the organization) to make the decision regarding the most appropriate type of entry based on interpretation of data and regulatory requirements.

• Prepare justifications for Customs to support decisions made by initiating corrective actions to avoid problem recurrence.

• Timely follow up and update of system files and resolution of problematic shipments within agreed timelines.

• Reports any exceptions to the appropriate department/area and aligns efforts to resolve serious/recurring issues.

• Escalate potential breach of regulations including all relevant support information.

• Provide advice to the Customer on alternative clearance services.

• In-depth knowledge of relevant customs and trade regulations, practices and procedures.

• Minimum Bachelor’s Degree

• Minimum of 2 to 3 years

• Compliance with standards

• Processing and recording information

• Monitoring processes

• Communicating with others outside the organization