Master Installer

• Performs installation as per customer’s request through proper execution and Supervisor’s close supervision within the promised delivery time and estimated cost to meet the customer satisfaction.

• Conducts preliminary inspection/ evaluation of the vehicle using mechanical tools and equipment with the supervision of the Supervisor to check the vehicle condition before installation.

• Participate in the resolution of high-technical problems such as NVH related cases with the assistance of the Team Leaders (Workshop Floor Manager/Chief Technician) through diagnostic test and examination to ensure that the appropriate installation is done.

• Executes the installation responsibilities to ensure that all activities are carried out as per the company’s policies and procedures through effective communication and supervision of the Supervisor.

• Ensures highly satisfied Guest by executing a Guest Centric mindset to achieve high quality installation activities through an effective monitoring of the Supervisor in the Centre in accordance to service standards.

• Coordinate with the coordinator in feeding correct data of the installed items and updating the status of vehicle delivery. Receives and understand technical information, service bulletins and daily functional activities from the Supervisor through regular meetings and updates in order to enhance technical skills and achieve smooth after sales business operations.

• Deliver service achievements by supporting and assisting center after sales marketing campaigns, promoting center Kaizen activities as well as adjustment to business strategies to achieve set installation targets.

• Performs the suitable use of all the service facilities, tools and equipment to ensure that the Service Center are operating in accordance to the policies related to safety, welfare, integrity and branding image of the company.

• Executes assigned activities according to the company’s standard operating procedures through coordination with the center service teams in achieving pre-determined center operational targets.

• Time Management: Managing one's own time and the time of others.

• Active Learning: Understanding the implications of new information for both current and future problem-solving and decision-making.

• Stress Tolerance: Job requires accepting criticism and dealing calmly and effectively with high stress situations.

• Achievement/Effort: Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.

• Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

• Inductive Reasoning: The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

• Inter-Personal Relationship: The ability to deal and work with people and compromise diversity in views and opinions.

• After Sales Related Skills: Persuasive, Able to deal with stress, patient, persistent.