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Job Description
Implement e-business solutions-ERP (HR, Payroll, Self Service, Talent Management & Leadership Development, i Recruitment & Performance Management) .
Setup, configure, customize, implement and support new Oracle ERP solutions to meet business requirements in regards to Oracle ERP Modules.
Understand the business process requirements in the respective domains and be able to transform user requirements into ERP solutions.
Develop and implement new ERP solutions to meet business requirements.
Support day-to-day operational ERP tasks including regular monitoring and maintenance systems under their departmental scope of work.
Participate in deploying new or updated application software across all e business suite
Provides instruction, assistance, and support services to ERP System end-users.
Apply knowledge of human resources, finance, budget, procurement, payroll, time and labor, benefits, and policies and procedures to resolve concerns or questions reported by ERP system end-users.
Act as a liaison between application end-users and technical support.
Assist in the creation and updating of ERP system policies and procedures, business rules, end user desk aids, and training materials.
Assist in the facilitation of training sessions and participates in user group meetings.
Work with technical support to restore, correct and/or recover data, and to develop and design custom reports.
Notify Help Desk of system issues.
Perform data entry and maintain records in the ERP System.
Create public queries (SQL, PL/SQL)
Provide management with reports as needed.
Test new system functionality, reports, and queries in test databases.
Review system records and provides information to the ERP System Functional Analysts on issues or concerns identified.
Utilize knowledge of ERP Systems to assist in identifying processes and constructing process flows.
Assist in troubleshooting system problems.
Assist in ensuring that the end users have optimum use of the system.
Provide input into improving system reliability, availability and performance.
Provide responsive, high quality service to County employees, representatives of outside agencies and members of the public by providing accurate, complete and up-to-date information, in a courteous, efficient and timely manner.
Skills
Analytical / Problem Solving Skills
Management Skills
Computer Skills
Communication
Negotiation
HR Business Processes
Solution Design