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Job Description
• Achieve sales targets of both new customers and renewals/upselling from existing customers.
• Manage prospective Customers; identify Customer needs and Telematics potential; identify key decision makers; present ALJ Telematics solutions; coordinate involvement of ALJ Telematics Division.
• Sell products requiring extensive technical expertise and support for installation and use such as material-handling equipment, numerical control machinery and computer systems.
• Respond to more complex customer questions and troubleshoot, investigate and assist in resolving technical problems that arise during or after implementation.
• Liaise with technical leads to ensure that products and services are modified, configured and installed according to customer needs.
• Develop and deliver training to educate customers on the features of the product or service they have purchased.
• Work with customers to maximize benefits of proposed solution.
• Develop and deliver sales presentations and assist in satisfactory response to technical questions regarding the organization’s product, system or service.
• Communicate competitive offering and new customers’ need to product development to ensure our products’ superiority and competitiveness in the marketplace.
• Manage current customer account management through activities such as initiating and maintaining customer orders, billing, book-keeping with frequent liaising with Accounts.
• Estimate the costs, resources, time and technical requirements of modifying, configuring and installing the organization’s products and services to meet customer’s needs.
Skills
• Influencing: Being able to influence customer decision through persuasive reasoning.
• Monitoring: Monitoring/Assessing performance of oneself, other individuals, or organizations to make improvements or take corrective action.
• Active Learning: Understanding the implications of new information for both current and future problem-solving and decision-making.
• Stress Tolerance: Job requires accepting criticism and dealing calmly and effectively with high stress situations.
• Computer Skills: Job requires the knowledge in worksheets, word processing, presentation and database management.
• Achievement/Effort: Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
• Deductive Reasoning: The ability to apply general rules to specific problems to produce answers that make sense.
• Time Management: Manage own time and the time of others.