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Job Description
• Review and understand company's credit control policies and procedure and ensure compliance
• Coordinating with finance in timely manner to issue credit note in case the invoice needs rectification and forward the credit note to the customer to ensure timely settlement.
• Reducing and maintaining aged debts in 30, 60, 90, & 120 days to the minimum level to achieve monthly collection target.
• Maintain customer relationship and monitor customer credit limit.
• Following up with customers for timely payment and sending them correct account statements and ensure that the invoices are delivered to the right customer.
• Discuss credit issues with Accounting Managers on weekly basis to ensure that monthly target is achievable.
• Discuss problematic customers with Sales Team, set and monitor the necessary action plans.
• Update Finance department for all the collections.
• Handled customer queries and work with sales for their resolution.
• Conduct regular Customer visits and build strong relationships.
• Delivering Invoices to the customers on monthly basis by 1st of every month via email. In case the customer requires physical invoices, deliver those via courier or by visiting the customer.
• Applying payments to relevant open invoices in the system.
• Applying the company credit policy on the slow paying customers, release of 1st reminder and the final reminder letters when necessary.
• Preparing & recommending noncollectable outstanding payments for write off.
Skills
• Active Learning: Understanding the implications of new information for both current and future problem-solving and decision-making;
• Stress Tolerance: Job requires accepting criticism and dealing calmly and effectively with high stress situations;
• Achievement/Effort: Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks;
• Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem;
• Mathematical computation and analysis: the ability to do mathematical computations and analytical calculation to solve simple and complex problems;
• Communication Skills: Able to convey ideas and opinions with clarity and conciseness, straightforward and emphatic;