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ALJ Logistics
Jeddah , Saudi Arabia
Posted 2022/08/31 09:53:08
Expires 2022-10-30
Ref: JB4583396
Job Description
- To handle all customers' inquiries, complaints, claims follow up, cargo status, verify credit terms, credit status, etc. in a professional manner.
- To handle all Sales team inquiries and arrange price from concerned vendors (Network offices, Shipping Line, Air Lines and Transporters etc… ) with in 24 hours.
- Monitor and update commercial price lists and circulate with concerned departments as weekly basis.
- Responsible to maintain CRM data base.
- Establish strong relationships with various internal and external stakeholders.
- Establish pricing levels in accordance with company guidelines.
- Negotiate rates with carriers, agents, offices and service providers.
- Coordinate for competitive buy rates with carriers and other key stakeholders.
- Work on data base and arrange meeting with customers.
- Prioritization of orders and adjusting of schedules to ensure customer priority requirement are met.
- Effectively communicate with carriers and build relationships with key decision makers.
- To handle bookings and coordinate cargo arrangements (uplift, pick-up time, etc.) with concerned departments within company policies and procedures.
- To handle all communications (i.e., telephone, e-mails, fax, etc.), inquiries of customers (internal and external) and provide timely responses and escalations as needed.
- To update and maintain the integrity of customers’ data.
- To resolve all customer issues/problems and coordinate/escalate with concerned departments when needed.
- To comply with customers’ standards and monitor KPIs as required.
- To prepare and submit accurate and timely reports required by manager and customers.
- Manage feedback from customers analyzing the responses to understand the impact on current key trade lanes.
- Serve as the primary liaison with Sales, and WCA network staff on the delivery of cost-effective customer service.
- To properly file, update, and safe keep all pertinent documents/records of the company.
- To ensure and report to manager all customer service / Operation KPI and SOP has must follow.
- Ensure service excellence by leveraging a high level of forwarding and market knowledge.
- Contribute as process owner to continuous improvements around processes and controls ensuring lean and cost-efficient methods are adopted. Compile monthly KPI reports as required.
- Maintaining daily and regular reports.
- Any other task who assigned by Manager.
Skills
- Scheduling Shipments.
- Organizing.
- Record-keeping.
- Monitoring progress.
- Tracking shipments.
- Updating team members and partners.
- Managing information flow.
- Multilingual or bilingual proficiency.
- Microsoft office.
- Coordination management skills.
- Analytical and problem-solving skills.
- Decision-making.
- The ability to lead and manage teams and project.
Job Details
Job Location
Jeddah , Saudi Arabia
Company Industry
Shipping
Company Type
Employer (Private Sector)
Job Role
Customer Service and Call Center
Joining Date
2022-09-15
Employment Status
Full time
Employment Type
Employee
Manages Others
Yes
Number of Vacancies
1
Preferred Candidate
Career Level
Mid Career
Years of Experience
Min: 2
Residence Location
Jeddah , Saudi Arabia
Gender
Male
Nationality
Saudi Arabia
Degree
Bachelor's degree