Reception Manager - Riyadh

Manage the reception function to ensure that customers receive consistent, timely and accurate services by assigning together a team of high performance individuals who can follow the procedures and processes of the company to improve guest delight and satisfaction.

• Responsible in ensuring that there is accurate customer service through proper selling, service and support and make sure the teams execute all their assigned duties every day through speed and expertise.
• Supervises the service reception team accomplishment through proper manpower distribution, providing skills training and periodic performance evaluation to motivate employees to achieve peak productivity in a performance driven learning culture.
• Manage service reception team to achieve pre-determine operational targets by defining and preparing business plans to meet operation targets determined by the Center Management.
• Identified the operations manpower requirement and ensure that required number of qualified staff are placed and hired in the service reception operations to meet company productivity standards.
• Monitor and evaluate the daily performance of the reception teams to ensure that the centre business performances are met by taking corrective action in conjunction with the management, whenever required.
• Ensures highly satisfied Guest by promoting a Guest Centric mindset to the express maintenance team to achieve high quality in express maintenance activities through an effective networking with other departments in the Center in accordance to the service standards.
• Handle the service reception activities to ensure that all activities are carried out as per the company’s policies and procedures through effective communication and monitoring.
• Responsible for managing the daily functional and operational activities of the service reception department through regular discussions and updates with the express maintenance team to achieve smooth after sales business operations.
• Continuously monitor and evaluate service achievements by supporting and assisting center after sales marketing campaigns, promoting center Kaizen activities as well as adjustment to business strategies to achieve set center targets.
• Manage the utilization of all the facilities, tools and equipment to ensure that all areas in the Service Center are operating in accordance to the policies related to safety, welfare, integrity and branding image of the company.
• Manage a talent pool of reception professionals and train team members on the technical aspects of the company's products and services through technical procedures and standards in order to achieve center after sales targets and sustainable growth.
• Enhance customer confidence and satisfaction by following stipulated express maintenance operation standard in order to improve customer retention.

• Customer (Guest) and Personal Service: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Administration and Management: Basic Knowledge of business and management principles involved in resource allocation, production methods, and coordination of people and resources.
• After Sales and Marketing: Basic knowledge of principles and methods for promoting, and selling products or services. This includes basic marketing strategy and techniques, product demonstration and after sales control systems.
• Personnel and Human Resources: Basic knowledge of principles and procedures for personnel selection, training, compensation and benefits, labour relations and negotiation, and personnel information systems.
• Language: Basic knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Minimum - Bachelor’s Degree or Equivalent
• Minimum 6 years experience in Services where 2 years in Supervisory role.

Mechanical Engineer