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Auto Body & Paint Solutions
Riyadh, Saudi Arabia
Posted 2019/09/10 07:13:49
Ref: JB4057121
Job Description
(People with Special Needs - ذوي إحتياجات خاصة)
- إستقبال الزبائن و توجيههم إلى مهندس الإستقبال.
- الرد على الإتصالات العملاء و دعم ادارة الورشة.
- المحافظة على مستوى عالٍ من العناية الشخصية والنظافة والسلامة ويبلغ الإدارة بأي حالة أو شرط قد يعرض سلامة موظفي المؤسسة وعملائها للخطر.
- يساعد مستشاري الخدمة في الاتصال بالضيوف / العملاء الذين تم صيانة سياراتهم لإبلاغهم بأن سياراتهم جاهزة للتسليم أو النقل.
- Receive guest inquiries either personal or through telephone and direct inquiries/telephone calls to the appropriate parties as necessary and determines if the inquiries can be handled by the receptionist and satisfy the customers’ reason for calling if possible.
- Conducts pre and post service follow up and assists the Service team in contacting customers whose vehicles are scheduled for maintenance check-up or services.
- Answers all incoming service department calls according to company’s policies and good telephone etiquette and take the message or inquiries and route them to the concerned associates/ staff for resolution or mitigation.
- Assists the Service Advisors in contacting guests/customers whose vehicles have been serviced to inform them that their vehicles are ready for delivery or pick-up.
- Takes written message for occupied personnel and notifies them as soon as possible regarding pending issues or arranges appointments for the guests if the meeting does not takes place.
- Maintains a high standard of personal grooming, hygiene and safety and reports to management any situation or condition that could jeopardize the safety, welfare, integrity of the Branch, its employees and customers.
Skills
- مبادىء اللغة الإنجليزية
- خبرة عملية في خدمة العملاء لا تقل عن سنة.
- Customer (Guest) and Personal Service: Limited knowledge of principles and processes in providing personal services to the customers. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- English Language: Basic knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Diploma in Technical Institute or related discipline
- Minimum 1 year experience in Guest handling
Job Details
Job Location
Riyadh, Saudi Arabia
Company Industry
Business Process Outsourcing (BPO)
Company Type
Employer (Private Sector)
Job Role
Customer Service and Call Center
Joining Date
2019-10-01
Employment Status
Full time
Employment Type
Employee
Monthly Salary Range
$500 - $1,000
Manages Others
No
Number of Vacancies
1
Preferred Candidate
Career Level
Entry Level
Years of Experience
Min: 1
Residence Location
Riyadh, Saudi Arabia
Nationality
Saudi Arabia
Degree
Diploma