Receptionist موظف إستقبال - (People with Special Needs - ذوي إحتياجات خاصة)

(People with Special Needs - ذوي إحتياجات خاصة)

- إستقبال الزبائن و توجيههم إلى مهندس الإستقبال.

- الرد على الإتصالات العملاء و دعم ادارة الورشة.

-  المحافظة على مستوى عالٍ من العناية الشخصية والنظافة والسلامة ويبلغ الإدارة بأي حالة أو شرط قد يعرض سلامة موظفي المؤسسة وعملائها للخطر.

- يساعد مستشاري الخدمة في الاتصال بالضيوف / العملاء الذين تم صيانة سياراتهم لإبلاغهم بأن سياراتهم جاهزة للتسليم أو النقل.

• Receive guest inquiries either personal or through telephone and direct inquiries/telephone calls to the appropriate parties as necessary and determines if the inquiries can be handled by the receptionist and satisfy the customers’ reason for calling if possible.
• Conducts pre and post service follow up and assists the Service team in contacting customers whose vehicles are scheduled for maintenance check-up or services.
• Answers all incoming service department calls according to company’s policies and good telephone etiquette and take the message or inquiries and route them to the concerned associates/ staff for resolution or mitigation.
• Assists the Service Advisors in contacting guests/customers whose vehicles have been serviced to inform them that their vehicles are ready for delivery or pick-up.
• Takes written message for occupied personnel and notifies them as soon as possible regarding pending issues or arranges appointments for the guests if the meeting does not takes place.
• Maintains a high standard of personal grooming, hygiene and safety and reports to management any situation or condition that could jeopardize the safety, welfare, integrity of the Branch, its employees and customers.

- مبادىء اللغة الإنجليزية

- خبرة عملية في خدمة العملاء لا تقل عن سنة.

• Customer (Guest) and Personal Service: Limited knowledge of principles and processes in providing personal services to the customers. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• English Language: Basic knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Diploma in Technical Institute or related discipline
• Minimum 1 year experience in Guest handling