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Job Description
• Support delivering the customer experience as per company strategy and vision.
• Process the account opening and account number generating for new customers and make sure that required signatures and process are being done.
• Assist Account Managers and Sales Manager in preparation of sales offers (rates, terms and conditions, proper applications and FedEx offer package).
• Follow up on FedEx Ship Manager (FSM) software installation process and confirm with customer and designated Account Manager once done.
• Follow up with IT Department in case of future issues or concerns in the software installation process.
• Assisting Account Managers and Sales Manager in coordination with Finance Department to file the customer agreed rates and credit terms.
• Extend support to Account Managers and Sales Manager in coordination with Customer Service / Operations for urgent matters.
Skills
• Preparation of Sales Offer
• Customer satisfaction
• Number of account processed
• Lead time in automation process (on-line account registration for customers).
• Basic knowledge in office administration jobs like filing, typing, etc.
• Knowledge in the operation of different office equipment and machines like computer, fax machine, copier, etc;
• Knowledge in MS Office applications (Word, Excel, etc.) especially the MS PowerPoint for presentation;
• Diploma in Technical Education
• Preferred but not a must;
• Minimum of 1 year in sales and office administration works
• Customer oriented
• Multi-tasking
• Maximizes Profitability
• Reporting and Communication
• Administrative skills