Store Coordinator - Hafer Albaten(مسؤول فرع - حفر الباطن)

Provides professional and courteous cover for a reception area that incorporates on over the counter activities. Provides business Store support by receiving and processing shipments in accordance with locally defined procedures.
Supports manager and team leader in managing assigned Store operations.

• Covers a reception area and deals with visitors in a professional and courteous manner and establishes requirements and relays visitor details to the appropriate party in accordance with locally defined procedures.
• Accepting and delivering a package based on the local and country guidelines by ensuring that all security and procedural verification are completed.
• Monitoring supplies and obtaining replenishments from the agreed area as and when needed, to ensure an adequate supply of consumables are maintained.
• Deals with routine questions from customers relating to the shipment of goods (transit times, quotes, etc.) and escalates other queries to the manager or appropriate area.
• Reports daily transaction volumes, cash, etc. as defined locally to ensure that everything are in place and ready to deal with the initial customer contact.
• Accepts and processes packages received over the counter ensuring that they meet service and shipping requirements; in accordance with defined procedures that includes updating systems and scanning shipments appropriately.
• Calculates the appropriate rate for over the counter shipments and advises the customer accordingly, either verifies account details or takes the correct payment in cash, cheque or by credit card based on the guideline provided by management and local accounting department.
• Processes packages held at location in accordance with defined procedures and physically places these shipments into the appropriate place for processing and provides the customer with correct information as needed.

• Knows the territories and geographical location of the area of responsibility;
• Knows the courier business processes and procedures.
• Minimum High School graduate (for Saudi nationals)
• Minimum of 1 year experience in logistics/courier business
• Processing information
• Communicating with customers
• Guests handling skills
• Administrative functions
• Evaluating information to determine compliance