Technical Surveyor (Estimator)

Carrying-out pre-acceptance inspection (damage on body, valuables inside, accessories, etc.) and records results on check sheet and confirm with the customer through proper checking of the physical condition and inventory of the vehicle.

Ensure that satisfactory repairs are done as per the customers’ demands with the coordination with the Chief Technician in the job assignments, preliminary diagnostic procedures and final inspection of the car.

Ensures highly satisfied Guest by supporting a “Guest Centric” and “Fix-It-Right” mind-set to the service team to achieve high quality after sales activities through an effective networking with other departments in the Center in accordance to service standards.

Discusses details with the customers the works to be done, the estimated cost of repair and the delivery time of the car through appropriate diagnoses of his vehicles using all channels of communication.

Assist in the center’s achievement of GDI and increase customer retention through demonstrating professionalism during the customer engagement activities.

Communicate with the customer on any progress of the repair of the vehicle and get his approval and confirmation on additional parts that may be required through proper communication protocol and avoids unnecessary replacement of spare parts.

Follows-up vehicle spare parts with Parts Department through proper coordination with the Parts Supervisor to accomplish the repairs and timely delivery of the car to the customer.

Conduct post service follow-up for complaints, issues and concerns and report immediately to the Workshop Floor Manager for appropriate review and resolutions.

Customer (Guest) and Personal Service: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Administration: Basic Knowledge of business principles involved in resource allocation, production methods, and proper coordination of people and resources.

After Sales and Marketing: Basic knowledge of principles and methods in promoting and selling products or services. This includes basic marketing strategy and techniques, product demonstration and after sales control systems. Basic automotive knowledge and experience.

English Language: Basic knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

mechanical engineering